Are Your Customer Relationships Driving Growth?
We help businesses take a strategic approach to relationship management that drives growth, reduces risk and creates new opportunities.
Informed by survey data. Powered by our platform. Guided by 20+ years of deep industry knowledge and expertise. Activating positive change through a deep understanding of what’s needed to take action.
(vs 5-15% average)
Manage customer relationships more effectively
Our consultants focus on a powerful – but often overlooked – growth lever for business: the strength of relationships.
For over 20 years, we have supported organisations in using relational intelligence to fuel revenue growth.
Our data-driven solutions, technology platform and consulting expertise enable unmatched benchmarking opportunities and the ability to identify the smallest risks before they become the biggest problems.
Some of our clients
A unique way of getting to the truth
The Relationship Rating (TRR) is our unique customer feedback system that goes beyond Net Promoter Score surveys to regularly take the pulse of your key accounts.
This two-question survey, supplemented by our data and technology capabilities, gives you valuable insight into what your clients really think.
But knowledge is one thing… acting on it is another. That’s where our consultants support you in using that insight for competitive advantage.
Get an honest 360° view of your business – inside and out
And because every relationship is a two-way street, our Barometer surveys reveal what those inside your organisation think and feel about working on those key accounts, highlighting risks and opening up opportunities.
Combined with Future Fit which allows you to understand how prepared your clients think you are to meet their future needs, these products shine a powerful spotlight on every aspect of the relationships that make your business tick.
A digital platform for growth
With our state-of-the-art client platform, you’ll benefit from instant, on-demand access to data anytime, anywhere.
Equipped with tailored features such as behavioural analysis and AI integration, the platform provides comprehensive insights. With overall feedback responses, ratings and benchmark comparisons, you can discover the real strength of your relationships while seeing how you measure up to others in your sector.
Turning data into action
1
data
With over 1 million data points, we offer a unique cross-sector perspective, enabling you to look at your survey results in context.
2
DIAGNOSIS
Our consultants have the sector expertise and proprietary tools and frameworks to identify problems – and suggest opportunities.
3
STRATEGY
We create strategic relationship plans for growth that highlight the likely barriers and triggers to success.
4
ACTION
We work with you to turn the plans into action, ensuring that conditions are right for success, and that there is clear accountability and responsibility.
1
data
With over 1 million data points, we offer a unique cross-sector perspective, enabling you to look at your survey results in context.
2
DIAGNOSIS
Our consultants have the sector expertise and proprietary tools and frameworks to identify problems – and suggest opportunities.
3
STRATEGY
We create strategic relationship plans for growth that highlight the likely barriers and triggers to success.
4
ACTION
We work with you to turn the plans into action, ensuring that conditions are right for success, and that there is clear accountability and responsibility.
Different sectors, same focus on customer relationships
Our highly experienced, industry-focused teams support a diverse range of businesses across many sectors and many sizes.
But those businesses have one thing in common.
Each of them recognises the same factor that’s key to success: their relationships with their customers.
Expert insights
Ready to unlock the power of customer insights to strengthen your relationships and drive growth?
Get in touch with our team to learn more or request a demo.